This Limited Warranty and Returns Policy (“Limited Warranty”) applies to AliveCor Heart Monitor (the “Product”) and is given by AliveCor, Inc. of 30 Maiden Lane - 6th Floor, San Francisco CA 94108, United States, to the individual or entity (the “Owner”) who purchased the Product from AliveCor or an AliveCor authorized dealer in the case of warranty. This Limited Warranty applies only within the United States, European Union and within countries of the European Free Trade Association where the products are available for sale to customers located in such countries, and is not transferable.
If you purchased the Product directly from AliveCor, then you may return the Product within 14 days of receiving it. In order for a refund under this Returns Policy to be granted, you must request a return merchandise authorization (RMA) number from AliveCor during the 14-day period following the date you received the Product from AliveCor. You may request an RMA number by submitting a request at http://www.alivecor.com/support. If you purchased the Product from an authorized dealer, then you must follow the return policy of that authorized dealer.
If the Product is returned in accordance with this Returns Policy, AliveCor will credit the account you used to make the original purchase with the full purchase price you paid for the Product and any applicable taxes minus any shipping and handling charges you paid when you purchased the Product.
The time to credit your account may vary, depending on processing time. Please allow a minimum of 4 weeks for AliveCor to credit the account used to make the original purchase. If you received a damaged Product directly from AliveCor, please contact AliveCor Customer Support. If you purchased the Product from a retailer or distributor other than AliveCor, please contact that retailer or distributor regarding non-warranty returns.
AliveCor warrants to the Owner that the Product will materially conform to its published specifications and be free from defects in materials and workmanship under normal use for a period of ONE YEAR commencing on the date of delivery (the “Warranty Period”).
If the Product proves defective during the Warranty Period, we would ask you to follow the instructions set out below for returning the Product, and AliveCor will take one of the following actions: (i) replace the Product with a product that is the same or equivalent to the Product you purchased: (ii) repair the Product; or (iii) refund to you the whole or part of the purchase price of the Product.
A repaired or replacement Product or part assumes the remaining warranty of the original Product, or 30 days from the date of replacement or repair, whichever is longer. If AliveCor determines that a returned Product is irreparable, AliveCor will not return that Product to Owner and that Product becomes the property of AliveCor. AliveCor reserves the right to either replace any discontinued Product with a new product of comparable value and function, or to refund the purchase price paid for the Product by Owner.
To obtain warranty service on Product purchased through an AliveCor authorized dealer, please follow the instructions provided to you by that authorized dealer.
To obtain warranty service on Product purchased directly from AliveCor:
If AliveCor determines that a Product is eligible for warranty service, AliveCor shall bear the costs associated with returning a Product for warranty service. If AliveCor determines that a returned Product is ineligible for warranty service, AliveCor will, if feasible, repair the Product for a reasonable charge that includes shipping and handling. AliveCor is not responsible for items damaged or lost in transit.
A repaired or replacement Product provided under this Limited Warranty will only be dispatched to addresses within the United States, European Union and addresses within countries of the European Free Trade Association where the Product is available for sale to customers in such countries.
This Limited Warranty will be void if the Product: (a) is used in any manner that is inconsistent with the intended purpose or design of the Product as described in AliveCor’s published documentation for the Product, (b) is altered in any way, (c) the Product is used or maintained in any manner that is inconsistent with AliveCor’s instructions or warnings included with the Product or (d) the Product is subjected to any other misuse, abuse, neglect, accident, or external forces.
This Limited Warranty does not cover normal wear and tear (including, without limitation wear and tear of the display screen).
AliveCor does not warrant that the operation of the Product will be uninterrupted or error-free. To the greatest extent permitted by applicable law, the warranties set forth in this Limited Warranty are exclusive and in lieu of all other warranties, express or implied.
Resellers, agents, or employees of AliveCor are not authorized to make any modification, extension, or addition to this Limited Warranty.
This Limited Warranty replaces all other AliveCor warranties and liabilities whether oral, written, (non-mandatory) statutory, contractual in tort or otherwise, including without limitation, and where permitted by applicable law, any implied conditions, warranties or other terms as to satisfactory quality or fitness for purpose.
To the extent permitted by applicable law, AliveCor does not assume any liability for loss of or damage to or corruption of data, for any loss of profit, loss of use of Products or functionality, loss of business, loss of contracts, loss of revenues or loss of anticipated savings, increased costs or expenses or for any indirect loss or damage, consequential loss or damage or special loss or damage.
To the extent permitted by applicable law, AliveCor’s liability shall be limited to the purchase value of the Product.
The rights provided to you under this Limited Warranty are provided in addition to all rights and remedies conveyed to you by consumer protection laws and do not affect your legal (statutory) rights under your applicable national law.
This Limited Warranty is offered subject to AliveCor’s Heart Monitor Terms and Conditions, which may change from time to time. You can find the latest version on our website at: http://www.alivecor.com/tos. In the case of any inconsistencies between the Terms and Conditions and this Limited Warranty, this Limited Warranty will prevail.
This Limited Warranty does not apply to any Apple iPhone or the cellular and/or other network or system on which the Product operates. Therefore, AliveCor will not accept any responsibility under this Limited Warranty for the operation, availability, coverage, services or range of the cellular or other network or system.
Always completely follow safety, use, operation, and maintenance instructions for the Product or any other AliveCor product.
Please remember to make back-up copies or keep written records of all important content and data stored in your Product, because content and data may be lost during repair or replacement of the Product. AliveCor, shall not under any circumstance be liable either expressly or impliedly, for any damages or losses of any kind whatsoever resulting from loss of, damage to, or corruption of, content or data during repair or replacement of the Product.
© Copyright 2011-2013 AliveCor, Inc. All Rights Reserved. US Patent No: 8,301,232 and Patents Pending. AliveCor is a trademark and trade name of AliveCor, Inc. in the United States and other countries.