All About Kardia.

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Before You Buy Kardia

Will Kardia work on my smartphone or tablet?

Kardia is compatible with many popular smartphones and tablets. Since Kardia Mobile is a medical device regulated by the FDA, rigorous testing must be completed before we can claim compatibility. Click here for a list of our compatible devices. If your smartphone or tablet is not listed, please let us know!

Which Kardia product should I order?

When you order Kardia, you’ll receive the Kardia Mobile device and an attachment plate for your smartphone or tablet. If you have an iPhone 5/5s you have the option to order a snap-on case for your attachment plate.

Do I have to use the attachment plate?

While we recommend that you attach your Kardia Mobile to your device for convenience, it is not required. As long as you are within 12 inches of your smartphone or tablet when using Kardia Mobile to take an EKG recording

Do I need phone service or Wi-Fi to take an EKG recording on my Kardia Mobile?

Once logged in, the Mobile EKG does not require a Wi-Fi or mobile connection to record an EKG and save it to the phone/tablet, however it requires one of these to: sync automatically with the AliveCor server, email, or print directly from the Kardia app. If you do not have a Wi-Fi or mobile connection at the time of the EKG recording, you can email or print the data later when you have such a connection and the sync will happen automatically at that time.

Where should I go to order Kardia Mobile?

Kardia Mobile can be purchased from the AliveCor online store at shop.alivecor.com. We are unable to take orders by phone.

What is AliveCor's return policy?

If you decide Kardia Mobile isn’t for you, AliveCor will issue you a full refund on your purchase if you contact us within 30 days of delivery. To request a refund, contact AliveCor Support at support@alivecor.com or (855) 338-8800. We will issue you an RMA number to include when you ship your device back to us and will process your refund upon receipt of your device.

If your device has stopped working and is still under warranty please contact us for troubleshooting assistance. If we find that your device is in fact defective while within the warranty period we will issue a replacement upon receipt of the faulty device.

Where is Kardia Mobile available?

You can currently purchase Kardia Mobile in the following countries:

  • Australia
  • Bangladesh
  • Belgium
  • Canada
  • Chile
  • France
  • Germany
  • Hong Kong
  • India
  • Ireland
  • Italy
  • Jamaica
  • Luxembourg
  • Malta
  • New Zealand
  • Norway
  • Pakistan
  • Poland
  • Spain
  • Switzerland
  • The Netherlands
  • Trinidad and Tobago
  • United Kingdom
  • United States

Is Kardia Mobile covered by my health insurance?

Kardia Mobile is not currently covered by insurance. However, it is eligible for payment using a Health Savings or Flexible Spending Account.

I have a pacemaker or ICD. Can I still use Kardia Mobile?

Kardia Mobile has not been tested for accuracy with EKG recordings taken from users with pacemakers. We cannot recommend Kardia Mobile for users with pacemakers or ICDs because we cannot guarantee the accuracy of the resulting EKG readings.

Is Kardia available in my language?

You can choose to experience Kardia in any of the following languages:

  • English
  • German
  • Dutch
  • Spanish
  • French
  • Italian

Setting Up your Kardia

Attach Kardia Mobile to your device. (Or don't. We can explain.)

If you’re attaching Kardia Mobile to your smartphone, tablet or device case, direction matters. Make sure the word “Kardia” is is facing upright.

Don’t want to stick Kardia Mobile to your fancy new smartphone, tablet or device case? Not a problem. Kardia works just fine as long as it’s within 12 inches (30 cm) of your smartphone or tablet.

Download the Kardia app and create your account.

Search for Kardia at the App Store or Google Play and download, free. Then, open the app, accept the Terms of Service and Privacy Notice and create your account. Enter the email address and password you would like to use AliveCor account then select whether you are a Medical Professional or an Individual User.

Kardia integrated with Apple Health and Google Fit. To learn more about this feature, please refer to the user manual.

Listen Up

Kardia works with the microphone on your smartphone or tablet, allowing you to record voice memos with each EKG to help your doctor understand your heart health and how you are feeling. So, when you’re prompted during setup to let Kardia access your microphone, say “yes,” ok?

App Store Google Play Store

Record your first EKG

Now here’s the exciting part! As part of your account setup, you’ll be asked to take your first EKG recording. Place two or more fingers (it doesn’t matter which ones) from each hand on the electrodes for 30 seconds. While recording, try to relax your arms and remain as still as possible. If you wear hearing aids, please be sure to turn them off when taking a recording. When you are instructed to rotate your phone, please be sure that the bottom of your phone is by your right hand and the top of the phone by your left hand.

US Only: A US board certified cardiologist will automatically review your first recording for free and provide a medical interpretation of your EKG within 24 hours. Once you receive your report notification email, you can record unlimited EKGs.

Need to make a change?

If you buy a new smartphone, tablet or device case, Kardia can go with you. To detach Kardia from the attachment plate, use your thumbs to slide it toward the open end of the plate. The adhesive is designed for one-time use, but additional attachment plates are available for purchase online at the official AliveCor store.

Want more information?

For detailed instructions on setting up and using all of the great Kardia features, please refer to the Kardia User Manual.

Premium

How do I buy/pay for Premium?

To subscribe to Premium, tap the heart icon in the upper right of your Kardia account home screen. Tap “Get Premium” and follow the instructions to enter your credit card information. If you have questions about purchasing Premium in the US, please contact customer support here. If you have questions about purchasing Premium outside the US, please contact international customer support at uksupport@alivecor.com.

How am I charged for Premium?

Once you subscribe to Premium, $9.99 USD, or the local price, will be charged to your credit card on a recurring monthly basis. The date of the charge will be on the day you sign up for Premium. For example, if you sign up on March 31, your charge will recur on the last day of every month. You are billed in advance for the subsequent month’s Premium service. If you cancel before the following month is over, we will not be able to refund that month’s Premium charge.

How do I cancel Premium?

To cancel, click on the menu button on the top right corner of your Kardia app. Click “Manage subscription” and “Cancel subscription” and confirm “Yes” on the following screen.

Can a healthcare insurance company or provider pay for Premium?

At this time, the Premium service does not qualify for healthcare reimbursement. However, you can apply your FSA (Flexible Spending Account), HSA (Health Spending Account) or HRA (Health Reimbursement Arrangement) towards the purchase of Kardia Mobile and the Premium service.

How can I purchase clinician reviews?

As a Basic or Premium member, you may send an EKG recording out for review by a board certified cardiologist or trained cardiac technician for an out-of-pocket fee. A comprehensive review and recommendation by a board certified cardiologist is $19 with a response within 24 hours, and a quick interpretation by a trained cardiac technician is $9 with a response within 1 hour. Clinician reviews are also available by a cardiac electrophysiologist in the UK and cardiologists in Australia.

If I choose not to subscribe to Premium at the end of my 30-day trial, what does Basic provide?

The Basic service allows for users to store their most recent EKG recording with instant analysis. Click here to see a comparison of Basic and Premium. If you have questions about purchasing Premium in the US, please contact customer support here. If you have questions about purchasing Premium outside the US, please contact international customer support at uksupport@alivecor.com.

What happens to my heart health data (recordings, blood pressure, weight, activity) after my free 30-day Premium trial ends?

Your heart health data from your Premium trial, and from anytime your Premium subscription was active, will be visible in your Journal within the Kardia app.

When I upgrade to Premium do I see all my historic recordings?

Historic view of heart health data is viewable for the time period in which a paid Premium subscription is active and for your free trial.

Kardia Pro

I already use Kardia. How do I enter the referral code from my doctor?

From your account home page, tap the heart icon in the upper right. A new screen will appear. At the bottom of the screen, tap “Enter Code” and then proceed to enter your unique referral code, and then tap “Submit”. You’ll be brought to a confirmation page with your physician’s Kardia information and payment structure. From there, tap “Get Connected”. Depending on your physician’s policies, you may be asked to enter further payment information. Once complete, your Kardia app will be automatically connected to your physician’s office.

Do I need to pay for a Premium subscription if I am connected to my doctor through Kardia Pro?

No. By connecting to your doctor through Kardia Pro, you can enjoy the benefits of a Premium subscription.

Kardia + Omron Blood Pressure Monitor Integration

Which Omron Blood Pressure monitors are compatible with Kardia?

To connect Kardia with your Omron Blood Pressure monitor, you must be a Kardia user based in the United States. Connectivity is available for Apple iOS users only.

Ten Omron Blood Pressure monitors have been tested for compatibility with Kardia:

  • BP 786/786N
  • BP 761/761N
  • BP 653
  • BP 654
  • BP 786CANN/786 CAN
  • BP 761CANN/761N CAN

Connectivity is supported for iPhone on iOS 8 or higher. Users may download the iPhone app to their iPad as well.

  • iPhone 5/5s/5c
  • iPhone 6/6s
  • iPhone 6 Plus/6s Plus
  • iPad/iPad Pro

How do I connect my Omron Blood Pressure monitor to Kardia?

  1. Download the most recent version of Kardia from the app store
  2. Launch Kardia on your iPhone
  3. Select the Blood Pressure card from the home screen by swiping left and tapping Record Now
  4. Tap on Pair Your Omron Monitor
  5. Press and hold the Transfer or Clock button on your Omron monitor until you see a flashing “P” or “O”, depending on which Omron device you use
  6. On your Kardia app, tap on Pair Now
  7. If your Omron monitor supports multiple users, select which user to connect

Note that only one monitor may be paired to Kardia at a time.

How do I transfer recordings from my Omron Blood Pressure monitor to Kardia?

After you have paired your monitor to Kardia, you can easily transfer future recordings:

  1. Launch Kardia on your iPhone
  2. Swipe left to the Blood Pressure card and tap Record Now
  3. Tap on Transfer Recordings

What if my Blood Pressure recordings don’t transfer to Kardia?

If you are having trouble transferring recordings from your Omron Blood Pressure monitor to Kardia, try re-pairing your device.

  1. Launch Kardia on your iPhone
  2. Swipe left and tap on the Blood Pressure card
  3. Select Pair a Different BP Monitor
  4. Follow the prompts to pair your monitor
  5. After your monitor has been paired, tap on Transfer Recordings

If you are still having difficulty pairing your Omron device or transferring your blood pressure recordings, you may want to try disconnecting the Omron device altogether then reconnect it following these steps:

  1. From your iPhone or iPad, tap on Settings
  2. From the Settings menu, tap on the Bluetooth option
  3. Tap on the selection for your Omron device
  4. Tap on Forget This Device

After you’ve taken these steps, repeat the steps to pair your Omron device to Kardia addressed in the “How do I connect my Omron Blood Pressure monitor to Kardia” section.

How to I access my Blood Pressure recording history?

To view your blood pressure recording history:

  1. Launch Kardia on your iPhone
  2. Tap on the Journal icon
  3. Select Blood Pressure

Where can I buy an Omron Blood Pressure monitor?

Purchase a compatible Omron Blood Pressure monitor at the Omron Online Store. As a Kardia user you will receive a 10% discount off of your purchase!

Can I connect my Omron Blood Pressure monitor to Kardia on my Android smart phone?

Connectivity between Omron Blood Pressure monitors and Kardia is currently available for iPhone/iOS users only. We intend to expand the scope of our offerings with Omron to include Android devices as we work to bring the integrated app to Google Play. Our goal is to work quickly to make the product as accessible as possible so even more people can begin to better understand their own heart health.

Kardia FAQs

Is Kardia FDA-Cleared?

Yes! Kardia is FDA cleared for individual use and for those weighing at least 10kg (22 lbs). It is also CE marked. Kardia is available in the US, UK, Ireland, India, Australia and New Zealand for over the counter use.

What are the AF, Normal and Interference Detectors?

AliveCor has developed three FDA-cleared detectors or algorithms. These detectors are only appropriate for use on Lead I.

The Normal detector will notify you when no abnormalities are detected by displaying the message “Normal. No abnormalities were detected in your EKG.” This means that your heart rate was between 50-100 beats per minute, there were no or very few abnormal beats, and the shape, timing and duration of each beat is considered normal. Remember that there is a wide range of “normal” variability among different individuals, so the Normal detector has been designed to be conservative. Also, if you have been diagnosed by a physician with a condition that affects the shape of your EKG, are experiencing an arrhythmia or took a poor quality recording, it is unlikely that you will be notified that your EKG is normal.

The Interference detector will notify you when the recording is unreadable by displaying a message that says “Unreadable. There was too much interference in this recording. Try to relax and hold still, rest your arms or move to a quiet location.” Once you’ve made these changes you can go ahead and take another recording. Other best practices to get a high quality recording include:

  • Ensure your smartphone or tablet is not plugged in, charging or syncing during recording.
  • Keep your Kardia electrodes clean using an alcohol-based sanitizer.
  • Apply a water-based lotion to your hands prior to taking an EKG recording if your hands are very dry.
  • Enable the “enhanced filter” on your smart phone or tablet.

The AF detector will notify you to the presence of atrial fibrillation with 97% sensitivity and 98% specificity. If AF is detected, you will see the message “Possible AF Detected.” This result is not a diagnosis, only a possible finding. We recommend sending it AliveCor’s EKG analysis service for review, or sharing it with your doctor or medical professional.

Note that the EKG recording must be 30 seconds in length for the detectors to function.

What does it mean if my EKG is Unclassified?

You may receive a message that says “we could not classify this EKG.” This means that the detectors could not classify your EKG recording as Normal, Unreadable or AF. There could be many reasons why you received this message. You have the option to send your EKG for analysis directly from Kardia, or share it with your doctor or medical professional. If you prefer not to receive this message, you can disable the “Unclassified Message” in the Kardia settings.

What do I do if I am unable to take a recording?

If Kardia is not responding or will not take a recording, you may need to replace the battery. Expose the battery door at the back of Kardia Mobile and remove Kardia Mobile from the plate. Remove the battery door, the replace the used battery with a new 3V coin cell battery matched to your model. Orient the battery with the positive terminal up so you can see the writing. Remove the protective sticker from the battery if applicable.

What is the Clinician Review?

You may send an EKG recording out for review by a board certified cardiologist or trained cardiac technician for an out-of-pocket fee. A comprehensive review and recommendation by a board certified cardiologist is $19 with a response within 24 hours, and a quick interpretation by a trained cardiac technician is $9 with a response within 1 hour.

Health Professional FAQs

Is Kardia FDA Cleared/CE Marked?

Yes. Kardia is FDA Cleared and CE Marked. Kardia is intended to record, store and transfer single-channel electrocardiogram (EKG) rhythms. Kardia also displays EKG rhythms and detects the presence of atrial fibrillation and normal sinus rhythm when prescribed or used under the care of a physician. Kardia is intended for use by healthcare professionals, individuals with known or suspected heart conditions and health conscious individuals. The device has not been tested for and is not intended for pediatric use.

Does Kardia replace a 12-Lead EKG?

Kardia is a single-channel EKG device and is not intended to be a replacement for a 12-lead EKG.

Are there any known contraindications for Kardia?

There are no known contraindications for Kardia Mobile, although care should be taken when considering using the device according to the warnings and precautions contained in the user Manual.

Where can I find clinical research to support use of Kardia?

Our library of clinical research is maintained here.